According to the latest official handout on the disposal of public grievances received by the Governor’s Grievance Cell, including Governor’s Secretariat, has since June 20, 2018 received 43522 complaints  & grievances of which 42379 have been dealt with or forwarded to the concerned quarters for timely redressal while as 761 complaints and grievances are under process. The statement further claimed that on the directions of Governor, all the three advisors to the Governor have been regularly meeting and hearing the grievances of delegations and deputations and individuals both at Srinagar and in Jammu as per the schedule and are regularly reviewing the disposal of the grievances pertaining to their respective departments. This might have helped people to seek redressal of some of their grievances but leaves much to be desired. It has been observed that the departments mostly use stock replies like : the complaint has been forwarded to the concerned office/department for redressal; the concerned department says that no such issue was pending with them; the general administration department contrary to the facts says that no such proposal has been received from the concerned department for consideration by SAC. In one of such instances the GAD informs Governor’s Grievance Cell that ‘ no such proposal has been received from the concerned Department. And the aggrieved oetitioners approach the Hon’ble Court resulting in a contempt notice  being slapped on the Chief Secretary for alleged non-complianc of Hon’ble Court Orders. Whereas in response to another couple of complaints regarding the same issue the GAD informs the Grievance Cell that the proposal received from the concerned department has been submitted to the Chief Secretary for putting it up before the State Administrative Council for its consideration. This reflects the lackadaisical attitude of the concerned officials and demonstrates that they dispose off matters of public interest without the applicatiin of mind. In most of the cases the departments dispise off the complaints/ grievances/petitions by claiming that a DPR has been prepared and submitted to the sanctioning authority for accord of formal sanction.  Elsewhere it is said that the department has got a DPR prepared and the work will be put to tenders as and when funds become available. Such disposals only leave the petitioners/aggrieved persons high and dry thereby earning a very bad reputation to the administration. The Governor, his advisors and the Chief Secretary need to see that their committments   fulfilled and instructions are followed in letter and spirit. Mere churning out figures of grievance redressal is not going’s to help unless the issues raised by public or individuals are really heard and redressed.



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